Refund Policy

At BloomHeaven, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

Returns can be requested within 7 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition in which they were delivered.
Certain items may not be eligible for return due to hygiene, safety, or other applicable reasons.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will review your request and provide a suitable resolution.

Refunds

Once your returned item is received and inspected, we will notify you of the refund status.
If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Non-Refundable Items

The following items are generally not eligible for refunds:

Used or damaged products caused after delivery
Products returned without original packaging
Items marked as non-returnable at the time of purchase

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

If you have any questions regarding returns or refunds, please contact us through our Contact Us page.